I think this is a very fair and accurate editorial on Blackberry products. Its actually a pleasure to see someone write about Blackberry without an axe to grind and just sort out the facts. Good work Chris Ziegler.
Sort out Gmail and IMAP. Seriously. Email is your core competency, so act like it.
Don’t require BIS / BES for connectivity.
Iron out app management.
Get rid of the centered “working” icons and messages.
Don’t put the Bold on a pedestal.