Poll: Does your company intend to upgrade its BlackBerry Server Suite?

There is a lot of news out of BlackBerry’s key event BBLive this week.

18263479In particular, BlackBerry is declaring a war on the messaging universe with the company’s intent to expand its BBM platform to certain Android and iOS screens (phones, not tablets).

While that may create some industry buzz in the short-term, the investor community is scrambling to understand how Blackberry will monetize the BBM product suite in the long-term.

And my friend and colleague Rob Enderle today with a provocative (if over stated) piece entitled: Why A BlackBerry Is Better Than an iPhone.

While many analysts and the media are focusing on devices, I think that few are spending enough time understanding where BBRY is heading with creating a revenue turnaround on its software, and especially its services biz. With that in mind…please help me, help you by gathering some data on BlackBerry’s back office product suite/

Do you or your company plan to use or upgrade to BlackBerry BES 10 server/services?

Please feel to place a comment to if you like.

 

Investing in Mobile? 6 Tips for CIO’s

If CIO’s don’t have a plan for mobile, they have a problem. A big one.

This is true regardless of whether we are talking about how people use mobile devices at work, shop online or at retail stores, pay for goods and services or become more socially engaged. For CIO’s the question is, “Are you ready for mobile?” And if not, what do you need to do?

Here are 6 tips for CIO’s:

1.     Mobile makes you more secure, not less secure.

Consider these:

  • As an enterprise moves beyond MDM point solutions and builds mobile services as an ingrained part of their back office / infrastructure services, existing latent security defects are discovered and fixed;
  • Building for mobility promotes a greater focus on protecting data in motion and at rest; and
  • Increasingly, enterprises are building their own apps and app stores and distancing themselves from consumer storefronts.

Advice: Build for mobile first, then secure. Don’t let the uncertainties of security prevent you from getting started.

2. Mobile is the new desktop.

Mobile mandates the need to provision, support and secure a heterogeneous structure throughout all layers of the OSI model. Worry less about “gadgets” and more about “data fluidity” and user experience. Consider that these items are a long overdue paradigm shift irrespective of mobile in the way CIO’s and their IT organizations should think.

Advice: If you already have a Service Oriented Architecture (SOA), layer in Mobile Oriented Services (MOS) as a platform with an eye towards retiring MDM point solutions. If not, start building one.

3. Be ready to fail and react.

Consider that most companies:

  • Overestimate the number of features a mobile application should have;
  • Underestimate the infrastructure impact (e.g., 100,000x more traffic on your Salesforce, email or Web server);
  • Create a poor user experience.
  • Fail to build in analytics

Advice: Don’t let the fear of failure prevent you from getting started. Fail fast and move forward faster.

 4. Focus on work first and play second.

Consumers with gadgets in hand have created hysteria for IT and a gold rush for companies like Apple, Google and Samsung. And like it or not, your enterprise has subsidized this gold rush on a several fronts. The pressure to satisfy the consumer emotional gratification throughout this era (eg.” play happy”) has largely come at the cost of  the “work happy” business goals of the company.

Advice: Establish an Employee Center of Excellence with a charter that balances the needs of the business and the desires of the employees.

5. Think beyond the app.

CIOs need to lead their organizations to answer two questions: What can we do better because of an investment in mobility, and what can we do that is new that will drive incremental revenue and profit?

Advice: The best return on mobile occurs when organizations think forward and outward, not backward and inward.

6. Mobility is just getting started.

The one sure thing that CIO’s can count on about mobility is change. In terms of a human evolution analogy, we’re just at the point where we’ve discovered how to make a fire out of twigs and sticks.

Advice: Make a plan, build a playbook and keep your visors on.

 

Please react and tell me what you think !

 

The research brief was originally published in full through my work with Computerworld’s, Enterprise Mobile Hub at http://www.enterprisemobilehub.com/blogs/bobegan/how-cios-can-navigate-mobile-hyperbole Please check their site out!

 

Customized reprints via Sepharim Group are available. Please contact bob@sepharim.com or call 401-345-5000 for more details.

 

BlackBerry In The Black, or Black Eye?

Blackberry won’t be in the Black, but will its earnings give it a Black eye?
Of course it may well be me who will get a black eye here…

First let me say that I think that management has done a pretty good job at getting the company operationally under control, focused and accountable. The challenges in front of the company now, are all about market execution. In that regard, I think BlackBerry likely has more pain in front of it before it can realize any potential gains.

 Some of the issues that BlackBerry face include:

1.  A mainstream and industry media who frankly worry more about site traffic and  ”clicks” than real, if not investigative reporting and facts. The recent fiction about BlackBerry’s status with the U.S. DoD and U.K approval authorities are two cases in points. The feeding frenzy on Apple lately, is another.

2.  Blackberry worries too much about Apple and not enough about Samsung and Microsoft-Nokia. By 4/1, I get more inquiries from enterprise organizations about these two companies than Apple. The same is true when I’ve informally surveyed MDM/MAM/EMM solution suppliers. Part of this has to do with the already large adoption of iPhones and iPads in the enterprise. Support is assumed and widely in place via LDAP and ActiveSync and/or any number of MDM suppliers. BlackBerry needs to skate to where the puck is going. I thought all Canadians knew that.

3. The Z10 is a Gen1 device. The Q10 is still a fantasy. BlackBerry needs to accelerate its new product release cycles. And the company needs to innovate and deliver the highest levels of quality. No more crappy cameras; Longer battery life, not shorter; Best in class audio; Solid, high quality applications, not Android phantoms. Etc.

4. BlackBerry CEO Thorsten Heins needs to find himself a charismatic president to speak for the company. I’m sorry sir, but I’m in pain every time you try to be cool. It feels like watching a club singer in a SNL skit on a floating motel 6 that is masquerading as a cruise ship. Just be you.

Earnings will be released in a few hours. As I said, I think the company is likely to face more pain before things can, or might get better. We’ll see. My personal takes on what to expect…

  •  z10 device sales around 700k
  • z10 ASPs ~550
  • Total revenues at 2.485B (just inside the projected range)
  • Expect service revenues to be down by 22% and software revenues to be down 10%
  • This would put EPS from ops into the -.75 cent range, below consensus.

 Other things I will be listening for:

1. What plans does BB have to grow the software and licensing side of its business which traditionally has been only about 4% of its revenues.

2. What does BB intend to do make up for its expected drop in service revenues (~30% of biz), especially as it looks to retire BIS and it changes the way it accounts for active consumer and enterprise service subs. Keep in mind one no longer needs use/own/subscribe to a BES because the new BB10 devices support ActiveSync.

3. is the Q10 on track for release – when, where, what price?

4. Any other new devices? Tablet?

Thoughts?

 

6 Ways To Look For Mobile ROI

How should an enterprise approach the question of determining ROI on mobility/BYOD?

This is one of the most common questions that I get from CIO’ and the IT Executive staffs. Its a complex undertaking and more than anything an ROI exercise really needs to be aligned to your business objectives. It is important that an ROI isn’t, or shouldn’t be, just about money savde, or net new revenue generated. An ROI may be about employee acquisition, retention and morale.

With that in mind, here are a few items to get you started along the path of establishing an ROI against your investment in mobile.

1. Start by looking for love in the right places. All too often enterprises are applying outdated 18th century business techniques against a 21st century business opportunity. If you did that in your personal life, looking for your life long partner, just how far do you think that would get you?

2. Flip the BYOD ROI question on its head. What is the cost of not investing in BYOD? For some companies BYOD is a business norm. For some employees it may be considered an entitlement right (for better or worse). Ask yourself if is this an application specific initiative or an enterprise wide consideration?

3. Think beyond the gadgets. Most companies will over-estimate the business process or features they mobilize and underestimate the impact the mobile has on their back office infrastructure.

4. Get everyone on the same page. Compounding the BYOD ROI issue in many companies are, the real and imaginary forces, of accountability, politics, competitive pressures and risk. These forces are both internal, and external. Marketing and sales worry about driving revenue, acquiring and supporting customers, and extending the brand. IT worries about protecting margins through technology enablement, on boarding and supporting employees and protecting the brand. Finding the common ground between these perspectives is critical. Ask yourself what you need to do, want to do and why? And make sure that you involve business, technical and employee end users as you create the answers.

5. Ignore the myth that BYOD is about employees and their gadgets. It may not be, and often isn’t, contrary to conventional thinking. BYOD can also about customers and supply chain partners “showing up” in your store, at a campus site, on your network or at your Internet doorstep with their mobile device in-hand. Yikes….

6. Don’t let the numbers get in the way. Numbers are a game of liar’s poker. All we have to do is remind ourselves about all those Web ROI calculations we did in the 90’sto remind us why…

Do you have other items to add to the list?

 

Nokia Maps Put Consumers at Ease, Unlike Google or Apple

People don’t remember phone #’s, because they don’t have to.
People don’t need to worry about spelling, because they don’t have to.
People don’t need to know how to get from one place to another, because they don’t need to – or shouldn’t need to.

Amid a rash of criticism of Apple’s new mapping system on iOS 6, Nokia deserves some bragging rights.

After years of less than engaging or clever marketing, I am pleased to see Nokia stepping up to the plate and getting its act together. Clearly Nokia marketing is striking while the iron is hot. Earlier today I took notice of a clever – and open – comparison of Nokia comparing its upcoming Lumia 920 to Apple’s new iPhone 5 (arriving on our doorstop tomorrow).

Now Nokia is standing on rooftops, calling out to anyone who will listen, that they are the best in location and mapping on phones. Not a rushed afterthought (I’m looking at you Apple). And certainly not a loss leader for an advertising scheme (I’m looking at you Google). And frankly while Google does “ok” most of the time, Nokia deserves its bragging rights because it makes you feel local, wherever you are.

When Nokia bought Navteq, I worried that 20 years of research, platform development and mapping would fall into an abyss from which there is no return. Fortunately my worries did not pan out. Nokia continues to advance the features, the accuracy and the already very good consumer experience of its Navteq platform.

Over the years, I’ve toyed with Nokia’s based Navteq maps. During my most recent tests on a Lumia 900, I found Nokia’s mapping system to be exceptional. Why? Location products must remove worry from the customer, not create more worry. Unlike Google and Apple maps, Nokia Maps put customers at ease instead of causing anxiety. Whether I was traveling in Europe, or sparse areas north of Toronto, the Nokia system never had to apologize because it “could not connect to the cellular network”. Nor did I ever get upset with the system for not giving me enough notice to take an exit, or turn left. My experience remained consistent as a made my way through public transportation systems, or remote islands like Turks and Caicos – whether I was walking, biking or driving. And my car never showed up on the wrong side of the road.

Whether you are a consumer who wants to occasionally to use your phone to accurately map your drive, or a road warrior with little sense of direction (like me) Nokia is the top of the line and will keep you on time and at ease.

Nokia completely owns, builds and distributes it mapping content, platform and apps.

Nokia UK Graphic Comparing Lumia 920 to Iphone 5

If you have not bought an iPhone 5 and are looking for new handset options, Nokia is making its case for the soon to be released Lumia 920 through a clever graphic.

Worth a look if you are in the market.

Nokia Graphic Comparing iPhone to upcoming Lumia 920

6 Tips for Organizing Your Small Business Finances:


Nellie Akalp is the CEO of CorpNet.com, an online legal document filing service, where she helps entrepreneurs incorporate or form an LLC for their new businesses. Connect with Nellie on Twitter or visit her free resource center.

Spring is in full bloom and for many that means dusting off the cobwebs and cleaning the dog’s nose prints off the windows. For small business owners, it should also mean taking a good look at their business finances.

Now is the perfect time to take a spring cleaning approach to the business issues that often get put off. Here are six ways to clean up your financials and get organized.


1. Talk to a CPA


Now’s the perfect time to make an appointment with your tax advisor, as you’ll both have more time to discuss your financials and will be focused on long-term strategy, rather than getting through this year’s tax season. Most importantly, you’ll still have plenty of time to act on his or her suggestions while it’s still 2012.

2. Re-evaluate Your Business Entity


Many small businesses start out as sole proprietorships or partnerships, but then eventually transition to another entity as they grow. For example, if your business is not incorporated, you may want to consider incorporating (or forming an LLC) to shelter you from some financial risk and possibly save money on taxes.

Sometimes an entity is formed with one income target in mind, and you might need to reconsider the entity for a different income level. Failing to adjust your business entity for your revenue can be a costly mistake. Discuss the different legal entities with your CPA, so you can determine the right entity for your situation and the right time to make the change.


3. Review Estimated Tax Payments for 2012


Now that 2012 is in full swing (and your 2011 taxes are done), it’s a good time to review what your business has made year to date and your forecast for the rest of the year. Then assess your estimated tax payments to avoid having to dole out underpayment penalties next year. Likewise, there’s no reason to overpay with your estimated payments; interest rates may be low, but there’s still better things your business could be doing with that money.

4. Separate Business and Personal Finances


If you haven’t done so already, take the steps to keep your personal finances and expenses separate from those of your business. This is mandatory if your business is an LLC or Corporation, but it’s good practice for sole proprietors as well. This means a few things:
  • Open a business credit card: While I normally don’t recommend opening any new credit lines, in this case it’s a smart idea. By putting all your business expenses on the business card, you’ve got an instant audit trail of your year’s expenses when tax time rolls around again. Of course, you should be saving merchant receipts as well.
  • Open a business checking/savings account: If you’re operating as an LLC or Corp, your business needs to have its own checking account. If you’re a sole proprietor, you’re able to use your own personal checking account. However, consider opening a dedicated savings account or money market account where you can transfer approximately 25% for each check or payment received as your own personal tax withholdings. This strategy will make it far less painful when it’s time to pay your self-employment and small business taxes.

5. Use a Cloud App to Get Organized


There’s no shortage of affordable cloud-based and mobile apps to help small businesses streamline their operations and finances. Of course, in the daily grind of running your business, it’s all too easy to stay with the status quo. This spring make the time to try out at least one new web-based tool. For example, there’s FreshBooks for invoicing, Expensify for expense reporting, and countless other time tracking, travel, and industry-specific apps.

If you’re not sure where to begin, consider what make up the toughest parts of managing your finances. Are you slow to invoice clients? Did you have trouble digging through random receipts while filling out your Schedule C this year? Do you forget to track your mileage for client meetings? Your biggest headaches offer the best opportunities to improve your execution.


6. Don’t Forget Traditional Cleaning


When was the last time you cleaned your laptop keyboard or wiped down your phone headset? Ever mistake dirt on your display for punctuation? There’s no reason not to take the term “spring cleaning” literally and clean your devices to keep them looking their best.

None of these tasks will necessarily be things you’ll enjoy, but once done, you’ll be amazed at the difference they can make to your productivity, bottom line, and mindset.

Image courtesy of iStockphoto, catenarymedia

More About: contributor, features, finance, Small Business, web apps

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BlackBerry Music Gateway: Streaming So Simple Your Grandma Could Do It:

blackberry-music-gateway-600

To kick off the annual BlackBerry World trade show, Research In Motion unveiled a gadget, the BlackBerry Music Gateway, that bridges your phone with your stereo. Just pair your BlackBerry (or competing handset) via Bluetooth, and you’ll be quickly streaming music to whatever audio system it’s connected to.

Wait, pairing? Isn’t that why Bluetooth streaming hasn’t really taken off? Actually, it’s more complicated than that, but never fear: RIM has made the pairing simple by using yet another wireless technology: near-field communication (NFC).

Although NFC gets a lot of headlines for its application in mobile payments, it actually has a lot of other uses, insanely easy Bluetooth pairing being one of them. Just hold up your NFC-equipped BlackBerry to the Gateway, and — Bam! — you’re connected. Other Bluetooth phones can stream to the Gateway, but the NFC pairing is apparently BlackBerry-only.

SEE ALSO: RIM’s Secret Weapon for Reviving BlackBerry: HTML5

RIM is far from the first to come out with a wireless music adapter, but few Bluetooth products so far have the NFC-pairing feature (Parrot’s Zik headphones, which we caught a glimpse of at CES, are another).

The gadget is very small, about the size of a case of dental floss, so it should be easily tucked out of sight somewhere near your stereo. It connects to a stereo either via RCA connectors or a 3.5mm minijack, getting power via USB, letting it transition from home to car fairly easily.

The BlackBerry Music Gateway goes on sale in June for $49.99.

How do you like RIM’s new gadget — particularly the NFC-pairing ability? Have your say in the comments.


BlackBerry Music Gateway




The BlackBerry Music Gateway costs $49.99 and streams music from phone to any stereo it's connected to. RIM has simplified the Bluetooth pairing — if your BlackBerry has NFC, pairing the two devices is as easy as tapping the phone to the gadget.

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More About: blackberry, bluetooth, nfc, research in motion


LifeMed ID Partners with Resolute Health to Launch the Use of a Health Security Smart Card:

Providing patients secure portable medical data in their wallet, paperless registration and vital medical data accessible by first responders in emergencies

CITRUS HEIGHTS, Calif.–(BUSINESS WIRE)– LifeMed ID , a “Health Security Smart Card” software company providing patient identity management solutions and medical record connectivity across entire provider systems and disparate groups, has deployed its SecureReg™ software at Resolute Health in New Braunfels, Texas. The Resolute Health BeneFIT card will be issued at the Resolute Health Center for Wellbeing and the Resolute Health Family Urgent Care Center.

LifeMed ID’s SecureReg™ is the nation’s leading multifaceted Smart Card solution that authenticates and accurately identifies patients and bridges disparate group data, unifying patient identity and current/historical medical data for Medicare, Medicaid, VA, Insurance Companies, Hospitals, Clinics, Medical Groups and entire Health Provider systems.

The SecureReg™ Patient Identity Management System quickly and accurately identifies and manages patients through the registration process. The system automates registration, authenticates and accurately identifies patients, automatically invokes the correct medical record using existing registration software and provides photo ID on card and registration screens…without keystrokes. The paperless registration and quick check-in significantly decreases patient wait times. With one swipe of their card the patient is instantly signed in at various registration points.

The SecureReg™ proven solution ensures that every patient is correctly matched to only one record number per location per visit–helping to eliminate duplicate and overlay records, keystroke errors, duplicate testing, medical and identity fraud, while contributing to patient safety and the security of patient information

The Health Security Smart Card allows First Responders access to a patient’s critical information including prescriptions, medical history, allergies, insurance, demographic, next of kin, advance directive as well as other key information on or offline. With the capacity to treat the patient effectively at the emergency scene and transmit the patient’s medical information to the emergency room, to alert ER staff of the incoming patient and the ER’s ability to prepare, further increase’s the critical patient’s chances of survival.

About Resolute Health

Resolute Health’s mission is to inspire and empower one another to engage in the pursuit of health and wellbeing for life. The Resolute Health BeneFIT Program will link patients to their physicians via the health information that will be shared in the LifeMed “cloud”, thus helping to decrease duplication of services, reduce costs and improve patient health outcomes.

“Working together, with partners such as LifeMed ID, we hope to help create healthier and safer communities in regards to accessing and sharing patient health information,” shared Tess Coody, Resolute Health CEO, “Improving access to and integration of community prevention and clinical services, and to eliminate health disparities for all the people we serve.”

Please visit http://www.resolutehealth.com for more information.

Contacts

LifeMed ID
Eva Micallef, 916-677-8431 ext. 127
evam@lifemedid.com
http://www.lifemedid.com

Apple Evades Billions in Corporate Taxes, NY Times Reports:


The New York Times accused Apple of evading billions of dollars in taxes by setting up subsidiary companies in tax-free or low-tax states and countries.

Apple, based in Cupertino, Calif., uses a small office in state-tax-free Nevada to manage and invest its profits, allowing it to bypass California’s 8.84% corporate tax rate. Apple’s Nevada-based subsidiary asset management company is called Braeburn Capital.

Apple has taken its Reno approach worldwide, and the company’s ability to find tax loopholes around the world is functioning as a template for many transnational corporations. The tech giant reduces the amount of taxes it pays by routing its profits to offices in low-tax countries such as the British Virgin Islands, Ireland, Luxembourg and the Netherlands.

Citing government and corporate data, The New York Times reported that technology companies are often the least taxed. Corporate tax dodging is nothing new, but Apple’s low-profile offices raise discussion about who is picking up the slack for Apple’s lack of tax payments. Is the liability shifting to everyday taxpayers?

In a statement responding to the allegations, Apple told The New York Times it “pays an enormous amount of taxes, which help our local, state and federal governments. In the first half of fiscal year 2012, our U.S. operations have generated almost $5 billion in federal and state income taxes, including income taxes withheld on employee stock gains, making us among the top payers of U.S. income tax.”

The New York Times findings are significant because it shows how Apple increases its already sky-high profit in its quest to become the most profitable company in the world — without paying the total amount of taxes the company is expected to pay based on its California location. It’s difficult to measure how much Apple and other corporations shell out in taxes because corporations are not required to publically disclose amount of taxes paid.

Although Apple didn’t disclose its amount of U.S. federal and state taxes paid, it did reveal in its last annual report that it paid $8.3 billion in worldwide taxes. That equals an 9% tax rate, compared with, for example, the 24% percent tax rate Walmart pays.

Apple contends it has not done anything illegal or unethical, telling the Times it “has conducted all of its business with the highest of ethical standards, complying with applicable laws and accounting rules.” Then Apple used language it usually reserves for product hype, adding, “We are incredibly proud of all of Apple’s contributions.”

While Apple declined to comment to Mashable about its taxing practices, Robert Hatta, a former Apple employee who oversaw Apple’s iTunes retail marketing and sales in Europe, gave The New York Times an example of how Apple pays lower taxes in Luxembourg instead of paying taxes to the U.S. Britain, France and many other countries.

“We set up in Luxembourg because of the favorable taxes,” Hatta told The New York Times. “Downloads are different from tractors or steel because there’s nothing you can touch, so it doesn’t matter if your computer is in France or England. If you’re buying from Luxembourg, it’s a relationship with Luxembourg.”

Meanwhile, Apple continues to net increasing profits. Last year the company raked in $34.2 billion. Most recently, Apple reported quarterly revenue of $39.2 billion ending March 31. iPhone and iPad sales dominated the company’s profits and showed huge growth from one year ago. In the second quarter of 2012, Apple sold 35.1 million iPhones and 11.8 million iPads. Apple’s tablet device sales soared high reaching an “151 percent unit increase over the year-ago quarter” and iPhones sales increase by 88% compared to the year-ago quarter.

Is Apple doing the right thing?

More About: apple, ipad, iphone, taxes, trending