BlackBerry In The Black, or Black Eye?

Blackberry won’t be in the Black, but will its earnings give it a Black eye?
Of course it may well be me who will get a black eye here…

First let me say that I think that management has done a pretty good job at getting the company operationally under control, focused and accountable. The challenges in front of the company now, are all about market execution. In that regard, I think BlackBerry likely has more pain in front of it before it can realize any potential gains.

 Some of the issues that BlackBerry face include:

1.  A mainstream and industry media who frankly worry more about site traffic and  ”clicks” than real, if not investigative reporting and facts. The recent fiction about BlackBerry’s status with the U.S. DoD and U.K approval authorities are two cases in points. The feeding frenzy on Apple lately, is another.

2.  Blackberry worries too much about Apple and not enough about Samsung and Microsoft-Nokia. By 4/1, I get more inquiries from enterprise organizations about these two companies than Apple. The same is true when I’ve informally surveyed MDM/MAM/EMM solution suppliers. Part of this has to do with the already large adoption of iPhones and iPads in the enterprise. Support is assumed and widely in place via LDAP and ActiveSync and/or any number of MDM suppliers. BlackBerry needs to skate to where the puck is going. I thought all Canadians knew that.

3. The Z10 is a Gen1 device. The Q10 is still a fantasy. BlackBerry needs to accelerate its new product release cycles. And the company needs to innovate and deliver the highest levels of quality. No more crappy cameras; Longer battery life, not shorter; Best in class audio; Solid, high quality applications, not Android phantoms. Etc.

4. BlackBerry CEO Thorsten Heins needs to find himself a charismatic president to speak for the company. I’m sorry sir, but I’m in pain every time you try to be cool. It feels like watching a club singer in a SNL skit on a floating motel 6 that is masquerading as a cruise ship. Just be you.

Earnings will be released in a few hours. As I said, I think the company is likely to face more pain before things can, or might get better. We’ll see. My personal takes on what to expect…

  •  z10 device sales around 700k
  • z10 ASPs ~550
  • Total revenues at 2.485B (just inside the projected range)
  • Expect service revenues to be down by 22% and software revenues to be down 10%
  • This would put EPS from ops into the -.75 cent range, below consensus.

 Other things I will be listening for:

1. What plans does BB have to grow the software and licensing side of its business which traditionally has been only about 4% of its revenues.

2. What does BB intend to do make up for its expected drop in service revenues (~30% of biz), especially as it looks to retire BIS and it changes the way it accounts for active consumer and enterprise service subs. Keep in mind one no longer needs use/own/subscribe to a BES because the new BB10 devices support ActiveSync.

3. is the Q10 on track for release – when, where, what price?

4. Any other new devices? Tablet?

Thoughts?

 

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Nokia UK Graphic Comparing Lumia 920 to Iphone 5

If you have not bought an iPhone 5 and are looking for new handset options, Nokia is making its case for the soon to be released Lumia 920 through a clever graphic.

Worth a look if you are in the market.

Nokia Graphic Comparing iPhone to upcoming Lumia 920

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ViVOTech Takes More Money

http://venturebeat.com/2012/03/26/vivotech-gets-more-money/

This company seems to have some staying power, unlike most in the mobile payments space.

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A Christmas Poem: Blackberry’s Jam Isn’t So Sweet

Twas the night before Christmas, when all through the house
Every electronic gizmo was working, right down to my mouse.
The stockings were hung by the chimney with care,
In hopes that St. Nick would leave more high-tech there.

My children were nestled all snug in their beds,
While visions of new gadgets danced in their heads.
My wife in her Snuggie, and I in my cap,
Had just settled down, for a long winter’s nap.

When on the side table there arose such a clatter,
I sprang from the bed to see what was the matter.
I looked, and I saw my BlackBerry flashing and red,
And I knew that meant trouble, as I groaned, “Oh, no! It’s dead!”

The moon on the breast of the new-fallen snow
Was little consolation for my lifeless 9-9-3-0.
I tapped it. I shook it. I tried all to no avail.
But, deep down I knew, this was yet another RIM fail.

You see, my Bold became cold as coal three times before
Data wouldn’t provision, BBWorld wouldn’t work right.
Then, an odd defect appeared on the screen in plain sight.

Ever since I bought it, my BlackBerry was a mess.
My friends all chuckled, “Why didn’t you buy the 4S?”
Four times it had failed me, in just more than eight weeks.
For lack of quality, the 9930 in volumes it speaks.

More weary I became with each trek to the store;
The tales of reliability seemed nothing but old folklore
But each time it broke, I ended up playing RIM’s game.
Each time it broke, I called them by name.

“Now, Joshua, Jacob, Marshall and Mike,
You work at Verizon. You know what it’s like.
Sarah and Sally and Susie and Jan,
You’re at Customer Care. Do what you can!”

Their eyes – how they twinkled! Their dimples –how merry!
But all they could say was, “It’s that darn BlackBerry.”
What choice did I have? Maybe the fix was an app?
No, no, not at all. I had fallen into a Trap.

“We can send you another.” That would be number four.
“You can exit your contract.” For a fee, plus lots more.
“Maybe the Galaxy Nexus or another new device?”
No way that’s for me, when $699 is the price.

So, my 9330 is dead, and I’ve no options in sight.
I’m trapped. I’m upset. And it doesn’t seem right.

Blackberry’s Jam isn’t so sweet,
Its trouble will continue, beyond Wall Street.

RIM is in trouble, and it has to do better quick.
If it doesn’t, it may be in dire straits, with more than St. Nick.

I’ll end this rant now, so we can go back to good cheer,
Merry Christmas to all, and to all, better mobile in the New Year!

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Amazon vs Retailers: No Christmas Cheer

Amazon is running a 24 hour trial this weekend (12/10) that has retailers upset. The trial uses the Amazon application “Price Check” and offers a $5 discount based off the Amazon Price as an incentive for consumers to share in-store advertised prices with them. At issue is how many consumers will choose to purchase steer their decisions to Amazon based on the $5 discount and 6-10% sales tax avoidance? Likely very few. Amazon price check app is not new and there are similar apps like Red Laser that consumers use to price shop.

I suspect in the short-term, that the anxiety here is not based on business metrics and more about the emotions about Amazon making such an overt move right in the middle of the holiday shopping season. In the long-term, initiatives like this may help provide some insights to the key issue: Will brick and mortar stores evolve to become the showrooms for mobile purchases?

My advice: Retailers should be extending their online and brick and mortar channels with mobile apps. By taking control of the channel, including discounts and coupons, the retailer is likely to raise the average spend / shopper and keep them coming back. Even if the lift isn’t much in the short-term, its good, inexpensive insurance, and the retailer can learn from the consumer business intelligence that can be collected.

Amazon’s deal is shown here:
http://www.amazon.com/gp/feature.html?docId=1000749751

Here’s a statement that the Retail Industry Leaders Association’s Katherine Lugar issued today about the promotion

http://www.geekwire.com/2011/retail-association-pissed-amazoncoms-price-check-app

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Digital Wallet Infographic

A really nice infographic created by Sharna Brocket over at Intiut.com on the digital wallet and the future of payments

The Digital Wallet and the Future of Payments [INFOGRAPHIC]

via: The Digital Wallet and the Future of Payments [INFOGRAPHIC]

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Study Burns Kindle Fire Usability

Almost daily I am seeing examples of why the promise of write once, use anywhere will remain little more than an unfulfilled fantasy.

At issue is not code portability – that is the easy part. The issue is experience portability.

The latest: Study Slams Kindle Fire Usability: http://on.mash.to/vL1Rdq

Creating a great user experience on a smartphone is far different than creating a great user experience on a tablet. As Ty Rollin, Chief Architect, Mobiquity said to me the other day, there are relevant differences when you actually start thinking about how the experience translates from one device category type to another (eg smartphone, tablet, desktop, TV, Appliance display) as well as though app types that are messaging centric, like SMS/MMS. Ty went on to caution that anyone who is considering an application built on the promise of write once, use everywhere, is likely to find themselves making significant application design and user experience compromises.

The result? Companies may well spend three times as much rebuilding and redeploying the application than if the design was done correctly in the first place. Of course there is also opportunity costs related to time and brand reputation when a user is disenfranchised because of a bad experience.

Companies who want to put their best foot forward will avoid the purveyors who propagate the write once, use everywhere fantasy – especially in the name of lower development costs and time to market. They are looking out for their own best interests, not yours.

 

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RIM To Manage Apple and Google Devices

RIM (re)announced its BlackBerry Mobile Fusion offering today. The intent of the solution is to simplify (unify) the management of smartphones and tablets running BlackBerry®, Google® Android® and Apple® iOS® operating systems.

While many enterprises are able benefiting from expense reductions because employees are bring their own devices to work (BYOD), these same companies face a myriad of issues (technical and expense) relating to the management and regulatory compliance. RIM’s solution should help that cause.

Enterprises that already own a BES server will find this new capability a very worthy upgrade. The jury is still out if this new offering from RIM will be enough to attract new enterprises to a RIM solution in the face of quick-moving, very capable upstarts like Mobile Iron, Apperian and security plays like Mocana.  The new software is the result of RIM’s acquisition of the mobile device management company Ubitexx in May.

 

 

For more information, visit www.blackberry.com/mobilefusion

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Is The Market Ready for the Google Wallet?

Google isn’t quite ready, so its hard to imagine consumers making seismic changes in their shopping behaviors any time soon. Nor is the technology widely available yet to consumers.

But the time is right for Google because its first mover advantage will likely reap benefits in the longer term.

Sepharim was cited in this mashable.com piece.

Amplify’d from mashable.com

Retailers Aren’t On Board Yet

There Aren’t Enough Smartphones with NFC

Consumers Aren’t Ready Yet

Google’s Goals

Read more at mashable.com

 


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What Can RIM Improve Blackberry?

I think this is a very fair and accurate editorial on Blackberry products. Its actually a pleasure to see someone write about Blackberry without an axe to grind and just sort out the facts. Good work Chris Ziegler.

Amplify’d from thisismynext.com
Sort out Gmail and IMAP. Seriously. Email is your core competency, so act like it.
Don’t require BIS / BES for connectivity.
Iron out app management.
Get rid of the centered “working” icons and messages.
Don’t put the Bold on a pedestal.

Read more at thisismynext.com

 

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