Nokia Maps Put Consumers at Ease, Unlike Google or Apple

People don’t remember phone #’s, because they don’t have to.
People don’t need to worry about spelling, because they don’t have to.
People don’t need to know how to get from one place to another, because they don’t need to – or shouldn’t need to.

Amid a rash of criticism of Apple’s new mapping system on iOS 6, Nokia deserves some bragging rights.

After years of less than engaging or clever marketing, I am pleased to see Nokia stepping up to the plate and getting its act together. Clearly Nokia marketing is striking while the iron is hot. Earlier today I took notice of a clever – and open – comparison of Nokia comparing its upcoming Lumia 920 to Apple’s new iPhone 5 (arriving on our doorstop tomorrow).

Now Nokia is standing on rooftops, calling out to anyone who will listen, that they are the best in location and mapping on phones. Not a rushed afterthought (I’m looking at you Apple). And certainly not a loss leader for an advertising scheme (I’m looking at you Google). And frankly while Google does “ok” most of the time, Nokia deserves its bragging rights because it makes you feel local, wherever you are.

When Nokia bought Navteq, I worried that 20 years of research, platform development and mapping would fall into an abyss from which there is no return. Fortunately my worries did not pan out. Nokia continues to advance the features, the accuracy and the already very good consumer experience of its Navteq platform.

Over the years, I’ve toyed with Nokia’s based Navteq maps. During my most recent tests on a Lumia 900, I found Nokia’s mapping system to be exceptional. Why? Location products must remove worry from the customer, not create more worry. Unlike Google and Apple maps, Nokia Maps put customers at ease instead of causing anxiety. Whether I was traveling in Europe, or sparse areas north of Toronto, the Nokia system never had to apologize because it “could not connect to the cellular network”. Nor did I ever get upset with the system for not giving me enough notice to take an exit, or turn left. My experience remained consistent as a made my way through public transportation systems, or remote islands like Turks and Caicos – whether I was walking, biking or driving. And my car never showed up on the wrong side of the road.

Whether you are a consumer who wants to occasionally to use your phone to accurately map your drive, or a road warrior with little sense of direction (like me) Nokia is the top of the line and will keep you on time and at ease.

Nokia completely owns, builds and distributes it mapping content, platform and apps.

One Percent of Starbucks Transactions Now Mobile

Starbucks announced today that it has seen one million transactions via its mobile payment application. The full commercial launch took place on January 19th, 2011. The Starbuck application is available on iPhones and selected Blackberry handsets. A barcode is created on the display of a customer handset which is scanned (or entered) at a store point of sale.

While Starbucks does not release formal store visit numbers, my best estimates are that about 4.5 million people make purchases at Starbucks each day.  That means just under 1% (~0.8%) of transactions at Starbucks are now mobile in less than a month. Fascinating.

The company also said, it release an Android version of its app soon.

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Consumer mobile banking up 1.6% in Q2

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Image by owenkohai via Flickr

Consumers who use mobile banking carry a higher balance.
Mobile Office workers make up 14.8%  of mobile bankers.

About 13.2% of households accessed mobile bank account in Q2.

Data via Nielsen

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Do Android Consumers Use More Mobile Data?

Android users are more likely still tinkering with features and applications.

iPhone users are further up the handset maturity cycle and settling in with the applications they like and doing less tinkering.

Interesting article via WSJ on Silicon Alley Inside – take a look.

What do you think?

chart-of-the-day-iphone-smartphone-data-usage-oct-2010.jpg (607×456)

http://read.bi/bAuzQ7

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My Forbes Post: Microsoft Mobile: Impressive and Unique

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Image via CrunchBase

It’s a big day for Microsoft. The company had to step up and show the world that that innovation is still alive at Microsoft. The company was compelled to show it has both the talent and the fortitude to extend its dominant desktop and .NET platform and services effectively, cleanly and seamlessly to consumers and enterprise mobile. I have to admit I was skeptical, but my initial impressions are positive about what I’ve seen so far.

In an earlier post I discussed some of the more critical items I think Microsoft needed to address today. Let’s take a look how the company did.

  1. A blistering cool user interface that gets people talking.  Score 8 out of 10. The Interface seems very fast (we have no hands-on experience yet)  thanks in part to Qualcomm’s Snapdragon 1Ghz processor coupled with the multi-thread application environments in its new and unique application hub architecture. My one itch remains the square box icons that seem so 1980’s. I think Microsoft should worry less about mimicking Apple’s rounded icon look and just go ahead and use it.
  2. Socially seamless consumer experience.  Score 10/10. Twitter, Facebook, location, mapping, it’s all there – bravo. I think consumers will find this integration to make their mobile experience simple, intuitive and easy. Almost a no-brainer.
  3. Mobile Cloud solution for small business – Score 5/10. Sure, Microsoft Office is extended quite nicely into Windows Mobile 7, but I think the company really missed an opportunity to package up a suite of applications that speaks directly to the small business market. It will be interesting to see what routes Microsoft takes to create vertical applications and IT management tool packages for some of its major verticals including, but not limited to, Financial Services, Retail and Healthcare.
  4. Tools that allow IT to more easily embrace the consumerization of IT. Score 2 out of 10. Microsoft did virtually nothing to up its ante here. The OneNote find phone, wipe phone is a welcome addition for consumers, but I think the company missed an opportunity to launch with some enterprise business differentiation. Much of the launch feels, to me, a bit too consumer focused.
  5. A large application warehouse that has great developer incentives. Score 5 out 10. Microsoft didn’t hurt or help itself here. Most developers tell me it’s far easier to develop in the .NET environments, but with all the momentum on other platforms, the question remains how many developer converts we will see.

Overall, Microsoft scored a 6 out of a possible 10 against the items that I believe are critical to get its mobile share out of the dumpster. The carrier and handset manufacturer’s partners are strong. Content partners like Electronic Arts, a good first step. But all of these were table stakes, not differentiators.

Microsoft accomplished a major feat. It is back, it is innovating and it is very serious about becoming a contender in mobile.

The Forbes link http://bit.ly/aWzIo0

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Will Microsoft Mobile Find Success? 5 Things We Need To Hear

Image representing Microsoft as depicted in Cr...

Image via CrunchBase

Today is a very important day for Microsoft – one that could very well determine the long term success of the company. At question is whether the company can muster the talent to either extend its’ dominate desktop franchise and architecture and put it into the wanting hands of mobile consumers, or redefine its position in the category completely, in what is already a very fragmented market.  Keep in mind; this is Microsoft’s 3rd or 4th reincarnation hailing as far back as its JV with Qualcomm – Wireless Knowledge.

With that in mind, here are five things I think we need to hear from Microsoft.

  1. A blistering cool user interface that gets people talking. Given what we’ve already heard, we know there is a new operating system (OS). How consumers feel when use the new OS is going to be key
  2. Socially seamless consumer experience.  Twitter, Facebook, Yelp, Foursquare, Gowalla plus email, instant messaging, music, picture and video sharing continue to be a growing daily digest of things people do – at home and on their mobile. If Microsoft can seduce consumers to its platform by making the social consumer experience simple and seamless, this may stand to differentiate the company from the field.
  3. Mobile Cloud solution for small business – The appetite for getting things done faster, simpler and at lower cost is an insatiable requirement in the small business market. This could be a big home run sector for Microsoft if it puts together a smart toolbox.
  4. Tools that allow IT to more easily embrace the consumerization of IT. Increasingly CIO’s and their IT staff are pushed against the wall to support the latest and greatest mobile handset. There is a growing IT policy be dammed attitude brewing that will come to a quick halt the minute some consumer, employee or regulatory infraction results in a lawsuit named after the offending company. Research in Motion (RIM) is the king here; Microsoft needs to go after RIM with both guns afire. Apple has some enterprise hooks, but similar to using the Android platform most CIO’s resort to third party solutions that result in raising the complexity of device management and the total cost of ownership of the mobile solutions.
  5. A large application warehouse that has great developer incentives. Nothing more need be said about this.

Clearly there are other basic items we need to hear including but not limited Microsoft’s hardware handset roadmap, carriers and content partners, but this list is a start of what I think could differentiate Microsoft in the mobile sector. What do you think we need to see?

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What Do LTE Launches Signal for WiMax?

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Long Term Evolution (LTE) is in. WiMax is out.

Or, at least, that’s the way I see things shaping up for 2011.

Others might argue that it is not an either/or situation, and that comparing the two high-speed wireless standards is like comparing apples to oranges.

But, on Wednesday, Verizon confirmed that over the next few months, it will commercially launch its LTE network in up to 30 markets, covering 100 million people. And, this news is the latest in a long string of LTE TDD operator commitments, trials and plans call of which tell me that LTE is well on its way to becoming THE globally accepted technology for next generation mobile access.

(See details about planned LTE deployments and the growing LTE eco-system in GSA market update from August 2010.)

For a variety of reasons, WiMax simply cannot get broad traction in international markets. It’s suffering the same cold shoulder another wireless standard, code division multiple access (CDMA), received when it tried to expand outside of the United States. And on the equipment side, big iron suppliers like Cisco have killed their investments in WiMax, while others seem to be following the LTE money.

Of course, speed is a big part of the problem. In the 55, or so, markets where it is available, 4g WiMax is billed as blistering fast. However, WiMax 4g in-use speeds barely approach existing HSPA speeds on AT&T and now Tmobile.

So this week, I am left pondering a few intriguing questions:

  • Is Sprint, which Hesse is trying to turn into the Comeback Kid, in trouble with its bet on Clearwire?
  • Will Clearwire change direction and implement LTE? (The company says it has the capability to do just that.)
  • Should we expect new devices (the much-anticipated Verizon iPhone, e.g) to support LTE?

According to GSA, Gartner says LTE will be the dominant next-generation mobile broadband technology. Juniper Research predicts the number of LTE wireless broadband subscribers will swell from 500,000 this year to 300 million by 2015. Ericsson foresees 50 billion connections by 2020. 50 billion? No one can deny that we are talking about a heck of a lot of apples or oranges.

But, how do you see it? Is LTE in and WiMax out?

The Mobile Apps That Affluents Download via eMarketer

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More than one-third of wealthy Americans have downloaded apps to their smartphones and another 11% plan to do so in the near future, according to the Luxury Institute’s September 2010 “Wealth Report.”

Wealthy smartphone users report using an average of seven applications.

No surprise on what they key apps are, except i wonder where mobile banking fell. It may be in the finance group, but if not called out in the survey, it just may be MIA.

http://bit.ly/cFy4fH